Fast and reliable support whenever you need it
Our Help Desk team is here to make your work easier and ensure that your in-store systems operate smoothly. Every day we assist stores across Croatia and work to resolve each issue quickly, clearly and efficiently. Our trained specialists use modern tools for remote diagnostics and support, which means that most issues can be solved without waiting and without unnecessary downtime.
What we do for you
We provide support for all challenges related to software, hardware and IT infrastructure in the retail environment. This includes:
- monitoring and analysis of all key IT, network and security processes
- diagnosing and resolving issues with applications and systems
- assisting with the use of software solutions and their functionalities
- software upgrades and implementation of new modules
- servicing and maintenance of computers, POS devices and peripherals
- removal of viruses and other security threats
- secure data backup and recovery of lost information
- maintenance of network infrastructure and server systems
- resolving any other IT issue that may slow down your store's operations
Every inquiry is logged in our ticketing system, so you can always track the status of your request.
Help Desk availability
Our team works in line with your store opening hours, ensuring you always have support when you need it.
- Monday to Saturday: 6:00 to 22:30
- Sundays and holidays: 6:30 to 22:00
Whether you need urgent troubleshooting or simply advice, we are here to help quickly and easily.
Contact
Phone: +385 51 228 900
E-mail: helpdesk@mai.hr